IT Support Tips

Introducing the DSG Ticket Tracker: Empowering MSP Clients with Seamless Service Request Management In the fast-paced world of managed services, staying on top of your support tickets can make all the difference between smooth operations and unnecessary downtime. At DSG, we're committed to delivering top-tier IT solutions that not only meet but exceed your expectations. That's why we're excited to announce the launch of our brand-new DSG Ticket Tracker—a game-changing feature designed to give you [...]

Every business knows the sinking feeling that comes with an unexpected IT issue. When systems go down or software glitches occur, the whole workflow grinds to a halt. The disruption wastes time and frustrates employees. Fixing these problems requires technical support that only a certified professional IT company can provide.  However, many businesses are hesitant to invest in IT support due to concerns about cost. In this article, we will break down the true [...]

Business phone systems were often confined to a messy set of cords and wires, taking up valuable space on a desk or cluttering up the office floor. Today, with the advancement of technology and the rise of cloud-based services, most small businesses are switching  to Voice over Internet Protocol (VoIP) phone systems for their communication needs.  What is VoIP? VoIP technology converts voice signals into digital data that is transmitted over the internet. Unlike [...]

Stability and consistency are essential for any business to thrive, and that extends to their IT infrastructure. If a power outage, cyberattack, or natural disaster were to render an organization’s servers and systems inoperable, it could lead to crippling financial losses and reputational damage. Everything the company has worked for could all come crashing down in the blink of an eye, and make it nearly impossible to go about business as usual.   Preventing these worst-case [...]

IT is the backbone of almost every business operation, but technology problems remain a constant threat that can cause major disruptions. The problem is, these IT headaches don’t just make your day harder; they can eat into your profits and hurt your reputation, too. It's therefore important for small businesses to identify and address common IT problems in order to minimize their impact on the bottom line. Let’s take a closer look at the [...]