Fast, Comprehensive Solutions

IT Departments are stretched thin. Computer Technology costs are unpredictable. The design, implementation and protection of your new technology demands expertise and time that many in-house IT professionals simply don’t have. Dynamic Solutions Group can bring help right to your door!

Our customers depend on their computer networks and they count on Dynamic Solutions Group to keep their networks dependable!

Our customized computer network and support services will help you get the most out of your technology by providing expert solutions that meet your unique needs. Whether it’s a special project or routine day-to-day operations, Dynamic Solutions Group’s services can increase your capabilities without committing a full-time employee to your budget. Services are available on a short-term or long-term basis and can serve the following functions:

  • On-Demand Support
  • Scheduled Services
  • Emergency Response
  • Help Desk Remote Assistance
  • Dynamic Solutions Group Support Plans

Dynamic Solutions Group’s Support Plans provide on-demand, scheduled, emergency response, helpdesk and remote assistance to maintain a stable and productive computing environment and reduce downtime.

Plan Features Include:

  • On-Demand Support
  • Operating System Support
  • User Account Add/Change/Delete
  • Virus Cleanup
  • Desktop Application Support
  • Mobile User Support
  • E-Mail Application Support (Microsoft Outlook)
  • Printing Support
  • Internet Browser Support
  • Microsoft Office (Word, Excel, PowerPoint)
  • Network Administration
  • Firewall Rule Updates
  • Internet Connectivity Problems
  • Accounting Applications

Scheduled Services

  • Check and Optimize Network Configuration and Installation
  • Check Cabling and Review Hub and Switch Configuration
  • Check For Updates To Network Operating Systems
  • Monitor Internet Connection And Performance
  • Check Cooling Fans
  • Clean Equipment Housing

Emergency Response

  • Downed Server! Guaranteed 4 Hour Response
  • Real-time Server Monitoring
  • Virus Outbreak Response Team
  • Critical Security Patch, Hotfix and Service Pack Deployment
  • E-mail Communication Availability Monitoring
  • Secondary Mail Exchange Services
  • Hardware Failure Troubleshooting
  • Insurance Claim Assistance
  • Phone Line Outage Assistance
  • Help Desk – Remote Assistance
  • Immediate User Support For Desktop Operating Systems
  • Immediate User Support For Basic Connectivity Issues
  • Access To DSG Online Support Help Desk
  • Subscription To DSG Alerts E-mail Newsletter
  • Live Internet Chat With Help Desk Staff
  • Help Desk Remote Control PC Support
  • Online Problem Tracking