Contact Our Support Team

Options for Requesting Support

The methods of contacting us for support are listed below. Simply choose the method you prefer.

Submit a Ticket

Need to submit a support request, which can include Business Critical Priority requests? Then our Quick Ticket Submission Form is a great option.

Click to Create

Call Us

Clearwater / St. Petersburg Area
727-734-4374

Tampa, FL
813-739-0664

Chicago, IL
312-419-1279

Nationwide Toll-Free
800-979-4374

Email Us

Simply send an email to help@dsghelp.com to submit your service request.

Note: Requests submitted via email will default to normal priority status until reviewed by a Support Specialist.

Click to Email

After Hours & Weekends Support

We know things don’t always happen between 8 am and 5 pm Monday thru Friday.

Need business critical support after hours? Here is how it works.

  1. Call us at one the following phone numbers:

    • 727-734-4374 – Clearwater / St. Petersburg, FL

    • 813-739-0664 – Tampa, FL

    • 312-419-1279 – Chicago, IL

    • 800-979-4374 – Nationwide Toll-Free

  2. Listen to the phone menu and select option 2 for support

  3. Press 1 for Urgent Support

  4. Our Support Center Staff will gather your information (company name, contact name, contact number, problem description)

  5. Our Support Center Staff will create a support ticket for your problem

  6. Our Support Center Staff will escalate your support ticket to our on-call engineer and/or management

Client Portal

If you are a current client and would like access to our client portal to view real-time information regarding your support tickets and projects, please contact us for your username and password.

Click to Access